Digital Producer / Project Manager (LDN)

Producers are at the heart of Phantom. Shapeshifters in the truest sense, our Producer team have ownership over their wide array of projects from beginning to end, and work in close direct collaboration with our incredible team and clients.

We’re on the hunt for multi-talented Interactive Producers with a penchant for digital experiences, who love bringing boundary-pushing projects to life.

Your role will report into a Lead Producer within the Producer team. This is a full time, permanent role.

Phantom is a technology focused and creatively driven company, dedicated to elevating brands in the digital realm.

Started by our four co-founders in 2013, we’ve grown into a company 100+ Phantoms strong, with locations spanning across two hemispheres (our other studio in Auckland).

Our partners choose us because of the collaboration, innovation and creativity we all bring to every project. We choose our clients because they’re brands we love to work with, who in turn inspire us to make work we love.

We work on everything from large scale campaigns to creating immersive digital experiences and developing long lasting products. If you’re somebody who enjoys a new challenge each day and is looking to create the best work of your career, Phantom is your place.

You are proud of your work and excited to share it with our partners, but you also have the confidence to manage their expectations.

You are communicative and approachable for both our teams and our partners.

You’ll ensure Phantom continues making high-quality, highly creative and technical work. You are knowledgeable, responsive and bring out the best in those around you. You think big and always know when to look at the smaller details.

Phantom has an exciting history of groundbreaking innovative creative work, both within our background of digital, and outside of it.

Our producers are skilful at managing conflicting demands and trusted by everyone. They’re also creative and proactive, great at leading brainstorms and capable of finding new ways to exceed the expectations of colleagues and partners. They help us deliver work on time and within budget, ensuring we always have the up to date project data on their jobs and contributing to the casting discussions.

We have a team of exceptionally talented producers who can turn their hand to a wide range of project types. As we have continued to shapeshift, our work evolves to include a huge variety of projects including everything from creative approaches to digital storytelling, right through to exploring and pioneering new technologies. This is where you come in!

We work incredibly closely with our partners, to the point where it's even a little weird calling them ‘clients'. We have a no-bullshit policy, meaning we have a completely transparent and honest relationship with them that fosters mutual feedback. We see you being in charge of day to day contact and delivery for our partners while being our studio team's best friend while working on projects together.

Your focus areas:

Project Management

• Work directly and communicate regularly with client partners and stakeholders.
• Deliver projects within timeline and budget to the best possible result.
• Handle multiple projects and manage conflicting demands.
• Produce project plans, manage workload and keep production on-track.
• Create and collaborate on project documentation.
• Translate client briefings to full written briefs and project specifications.
• Actively lead and/or participate in team brainstorms on both internal and external briefs.
• Upkeep familiarity with production tools and related processes.
• Demonstrate excellent communication with clients, designers & developers.
• Follow industry guidelines to produce work to best practice.
• Provide clear rationale and supporting data to justify recommendations.
• Think both small and big picture (sometimes both at the same time). This means understanding the client's overall long-term challenges as well as the immediate ones.
• When necessary, think operationally and do everything in your power to ensure we deliver.
• Day to day management of the studio.
• Guard Phantom’s processes both internally and client side. Adapt and improve these wherever necessary.
• Be incredible at sharing results and successes with both the team and client.
• Have a watchful eye over workflow, ensure it is both up to date and is utilising our resources in the best possible way.

Account Management

• Make sure our clients stay in love with us. Maintain the open and colleague-like relationship we already have and find new ways for them to love us even more.
• Have regular and frequent meetings with all client contacts.
• Ensure all actions are followed up efficiently.
• Invoice in a timely manner.
• Keep a living record of finances.
• Problem solving and managing any issues through positive outcomes.
• Work with our Partnership team to assess opportunities for new briefs received(where can we make our work bigger and better) and to understand future opportunities beyond the current project.

Team Leadership

• Ensure the whole Phantom team loves and trusts you. Listen to their pain points and work internally and with the client to improve them.
• Corral your internal teams with positivity! Ensure client meetings run smoothly by bringing energy to the table, and encouraging your fellow team members.
• Run frequent team meetings to capture any red flags or issues ahead of time.
• Escalate any issues of concern in a timely manner.

Skills and abilities:

• Plenty of interactive and digital experience, including the end-to-end delivery of different scale digital experiences, campaigns, creative technology and/experiential pieces.
• Proven success working directly with creative, strategic and technical teams.
• Examples of past successful work.
• Experience in agency or in-house marketing environments.
• At least 3 years experience in a digital / interactive PM or Producer role.
• Collaborative.
• Transparent & honest.
• Endless initiative.
• Overly communicative.
• Excited about our projects (and life in general).
• Fun to work with and be around.
• Assertive where needed.
• Motivated by achieving amazing results.
• Incredible project and people management skills.
• Excellent written and spoken English.
• Strong leadership skills.
• Fantastic resource and workflow management.
• Ability to translate client briefs into requirements for the team.
• Knowledge of industry tools.
• Excellent documentation.
• Great communication with clients as well as technical and creative team members.
• Ability to stay calm and prioritise in times of tight deadlines.

Bonus points:

• Basic knowledge of understanding coding languages
• Great eye for design
• Speaking another language never hurts
• A (not so) secret passion for improving processes
• A love for developing new relationships and business opportunities
• Knowledge of Google Analytics and other Google tools
• Experience working with our existing clients

This role may include other duties and responsibilities from time to time and may be subject to review and amends to reflect any changing needs of the business.

We are an equal opportunity employer and believe our environment, ideas and work can only be its best if our team is representative of all the incredible diversity that exists in the world around us.

All Phantoms are welcomed to our team without regard to ethnicity, religion, national origin, age, disability, sexual orientation or gender identity.

• Pension Scheme
  To help set you up for later in life, we provide a secure pension scheme with Aviva, and will match your contributions up to 7%. 
• Wellbeing and Mental Health
  We care about your health and wellness and provide comprehensive private medical, dental, optical, hearing and mental health insurance with Vitality. 
• Training fund
  We’re all about being at the top of our game, and offer a dedicated annual training budget to support your personal development and upskilling.
• Personal development
  A support system of 1:1s, mentorship and personal development plans are a central part of your life at Phantom, providing support and opportunities to grow.
• Studio
  Our HQ is in the heart of Soho, designed to enhance collaboration and creativity, including flexible work areas, a killer event space and showers and towel service (for all you runners and cyclists).
• Flexible working
  We offer flexible working hours and the opportunity for work from home days.
• Annual leave
  Your leave allowance is above national standard, so you can enjoy some extra R&R time to spend as you wish!  
• Bonus leave days
  Once you’ve been a part of the Pham for 2 years, you’ll receive a bonus annual leave day each year until you hit 30 days. Just a little thanks for being such an important part of our team!
• Birthday day off
  In addition to your holiday allowance, you get your birthday day off which can be taken any day within your birthday month to celebrate in style.
• Enhanced parental leave
  We offer enhanced parental leave policies to support all of the Pham taking this step in growing their family. 
• Free snacks & drinks
  Enjoy a kitchen packed with snacks, treats, drinks, breakfast foods and coffee machine, to help yourself throughout the day.  
• High end equipment
  Our office is kitted out to enable you to do your very best work and support your wellbeing. We invest in Apple hardware, the latest software, standing desks, Vitra office chairs, high end screens and more. 
• Initiatives for proactive ideas
  Phantom is constantly evolving, and we love supporting new ideas and concepts within the team.
• End of year bonus
  At the discretion of Phantom, based on both personal and company performance.
• Cycle to work scheme
  Want to bike to work? We have teamed up with Cyclescheme to save you 25-39% when purchasing a bike and biking accessories.
• Special discounts
  As part of your Vitality insurance plan, we’ve included a great range of discount deals. Currently this includes discounted gym membership, free Apple watch, free Amazon Prime, discounted cinema tickets and much more.
• Dog-friendly
  Your approved, chill canine companion can join you at PHQ.
• Events, team days & parties
  We believe in celebrating our achievements! We’re known for hosting some killer parties and events. Some are for our Pham exclusively (like the end of year party), or within our industry. Others are in honour of our birthday, where we invite our friends, families and collaborators and celebrate another amazing year.
• Merch
  Our brand is our playground - we’re known for dropping collections featuring our very own Phantom that you’ll be able to pick from for free.
• Hobbies & R&D  
  Whether it’s synths and musical instruments, 3D printers, VR equipment, our library of books or gaming consoles, we have an amazing selection of incredible equipment at PHQ that is available for you to use - within your work and for fun!
• Phantom Phriday
  We end our week by taking a break from our screens and spending time sharing what we’ve been up to as a team - whether that’s the incredible work you’ve been doing, or even your recent holiday snaps, it’s an amazing way to share knowledge and learnings as a team, and have some fun while we’re at it. 
• Phriday drinks
  After Phantom Phriday, we head to our bar area for drinks, pizza and a catch up with fellow Phantoms.

Credentials are one thing, but talent is another. If you feel this role for you but don’t meet every requirement listed here, we’d still love to hear from you.